What to tell us when you write
- Your account email (the one you signed in with)
- A short description of what's happening
- The page or feature where you saw it
- If it's a billing question — the date of purchase helps
Our turnaround
We're a small team, so we focus on quality over speed. Most questions get a thoughtful reply within 2 working days. Refund requests we honour within the 7-day Weekly guarantee window are processed the same day, where possible.
Thank you for reading with us.